Return policy

REFUND & RETURN POLICY

Last updated: January 2026

At JNR Vape US (jnrvape.us), customer satisfaction is important to us. Due to the nature of vaping products, our return and refund policy is designed to be fair, transparent, and compliant with U.S. regulations.

ORDER CANCELLATION

  • Orders may be cancelled before shipment.

  • If your order is successfully cancelled before it ships, you will receive a full refund.

  • Orders that have already been shipped cannot be cancelled.

If you wish to cancel an order, please contact us as soon as possible at service@jnrvape.us.

RETURNS (IF APPLICABLE)

Due to health, safety, and hygiene reasons, we can only accept returns under limited conditions.

You may request a return within 14 days of receiving your order if:

  • The item is unused, unopened, and in its original sealed packaging

  • The product is defective, damaged during shipping, or incorrect

To be eligible for a return:

  • Proof of purchase (order number or receipt) is required

  • Returned items must not show signs of use or tampering

⚠️ For safety reasons, we do NOT accept returns on opened, used, or tampered vaping products, including disposable vapes and e-liquids, unless the product is defective upon arrival.

Please do not send products back without contacting us first. Return addresses are provided by our customer service team.

RETURN SHIPPING & FEES

  • Customers will be charged at most once for shipping costs (this includes returns)

  • No restocking fees will be charged for approved returns

  • If a return is due to our error (wrong item, damaged, or defective), we will cover the return shipping cost

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your bank or payment provider

LATE OR MISSING REFUNDS

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times may vary)

  3. Contact your bank for further details

If you have completed these steps and still have not received your refund, please contact us at service@jnrvape.us.

NON-RETURNABLE ITEMS

The following items are non-returnable and non-refundable, except in cases of verified defects or shipping errors:

  • Opened or used vaping devices

  • Disposable vapes that have been unsealed

  • E-liquids that have been opened

  • Clearance or final sale items

CONTACT US

For all return, refund, or cancellation requests, please contact our customer support team:

We are committed to resolving issues quickly and fairly while ensuring product safety and compliance.